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Support Center>FAQ>Do you offer refunds?
Updated On: April 6, 2026

Do you offer refunds?

Yes! We want you to feel completely confident in choosing PixeBuilder. 

We provide a 30-day money-back guarantee on all plans. If PixeBuilder doesn't meet your needs or you’re not fully satisfied, you can request a refund within 30 days of your first-time purchase.

Please note: 

  • Full refunds apply to the Personal plan only. Plus and Agency plan refunds will incur a ~6% Paddle transaction fee deduction. You will receive approximately 94% of the original transaction value back.
  • First-Time Buyers Only: This guarantee applies strictly to your very first order. It does not cover renewals, upgrades, or subsequent purchases (e.g., buying a license again after previously receiving a refund).

Check out our refund policy for more details

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