At PixeBuilder, we are committed to helping you get the most out of your website-building experience. Whether you are a new visitor, a curious prospect, or a current customer, we are here to assist you.
1. Support Channels
We offer distinct support channels depending on your needs and subscription status:
- Technical Support (For Active Subscribers): If you are an active PixeBuilder subscriber and require technical assistance, please submit a ticket through our dedicated support system. This is the primary channel for resolving technical issues efficiently.
- Pre-Sales & General Inquiries: For questions regarding features, compatibility, getting started, or other general inquiries, you can reach us via the contact form on our website.
- Community Forum: Join our Community Forum to discuss ideas, share tips, and connect with other PixeBuilder users.
2. Scope of Support
We strive to provide excellent support for our product, but it is important to understand what is included in our service to ensure we can help everyone efficiently.
What We Support:
- Assistance with installing and configuring PixeBuilder.
- Answering questions about how to use existing features and blocks.
- Troubleshooting bugs or issues directly related to the PixeBuilder plugin.
- General guidance on product functionality.
What We Do Not Support (Limitations):
- No Customization Services: We do not provide support for customization jobs. This includes requests to add features that do not currently exist in the product or modifying existing features to behave differently than designed.
- No Custom Coding: We cannot debug, fix, or support custom CSS, JavaScript, or PHP code added by the user.
- Third-Party Compatibility: While PixeBuilder is designed to work with standard WordPress environments, we cannot guarantee compatibility with every third-party plugin or theme. Issues arising specifically from conflicts with other developers' tools are outside our support scope.
- Server & Hosting Environment: We do not manage or troubleshoot issues related to your web hosting environment, server configuration, PHP limits, or WordPress installation errors unrelated to PixeBuilder.
- SEO Consulting: While PixeBuilder is built to be SEO-friendly, we do not offer SEO consulting services or guarantees regarding search engine rankings.
- Website Maintenance: We do not provide general website maintenance services, such as content migration, site backups, or cleaning up hacked websites.
- Outdated Versions: Support is provided for the current version of PixeBuilder. We may ask you to update to the latest version to resolve an issue before providing further assistance.
3. Development, Performance & Security
Our development philosophy prioritizes the stability and safety of your website.
- Commitment to Security & Performance: We are dedicated to maintaining PixeBuilder as a high-performance tool. Our regular updates focus on ensuring the plugin remains fast, lightweight, and secure against vulnerabilities.
- Feature Roadmap: While we value user feedback, we do not commit to adding new features upon request. Our development roadmap is determined internally with a focus on refining existing tools and maintaining core stability rather than expanding feature sets on demand.
4. Refund Policy
5. Feedback
We are always open to hearing your thoughts! If you have ideas or feedback, please visit our Contact page and submit them using the form. While we review every submission to better understand our users' needs, please note that submission does not guarantee implementation, as we prioritize the security, stability, and performance of the core plugin